PIE 2020 Seminar Schedule Tuesday

PIE 2020 Seminar Schedule Tuesday

Parking Industry Expo 2020

Seminars and Tradeshow hours

Tuesday, March 24th

 

 

Location

7:00 AM - 10:00 AM

 

Exhibitor Move In

Hall H

7:00 AM - 4:00 PM

 

Registration Opens

Outside of Hall H

8:00 AM – 8:50 AM

 

How to Ensure that New Parking Technologies are Customer Driven

IPSens CEO Gorm Tuxen leads a round table that addresses issues such as: new tools can work together in single technology suites, the importance of communicating to customers the benefits of the various technologies being utilized and how those customers can get the most out of the technology to have the best customer experience possible. Included on the panel are Niko Stieldorf, Product Manager Parking/Entrepreneurial Team Lead, McCain, Inc., Stephen Evans, General Manager, Indect, Chirag Jain, Founder & CEO, Get My Parking

Room 25C

8:00 AM – 8:50 AM

 

The Great Debate – JVH vs Tony - Are they coming for our cars?

Room 26A

 

 

JVH and Tony Jordan debate and discuss the issue of parking minimums, micro mobility, and the “REAL” goal activists have in discussing urban sprawl. What is their underlying mission? Is it to make the world a better place, or to fundamentally change our country and our freedoms? These two pull no punches.

 

8:00 AM – 8:50 AM

 

Making an Entrance…and an Exit: How UC San Diego Leverages Parking to Enhance the Arrival Experience

Room 26B

 

 

Taylor Kim, Watry Design moderates a panel made up of a customer, designer and a builder that addresses university parking structures from a point of view of more than simply a storage place for cars stressing the experience someone has as they drive, park and step out of their vehicle is an equally important part of the journey. After identifying a need for more parking to support future growth in the prestigious school of medicine neighborhood, the University of California, San Diego found an opportunity to turn parking into a new gateway to the campus. Included on the panel are Josh Kavanagh from UCSD, Matt Davis from Watry Design, and Jeff Goodermote from Swinerton.

 

8:00 AM – 8:50 AM

 

Beyond the App: Cashless Parking and the Future of Electronic Payments

Is North America moving towards a cashless society? With mobile devices becoming a primary tool for payments, the case for cashless in parking and beyond must be examined. Safety. Convenience. Efficiency. These are likely the benefits that come to mind when you hear of operations going cashless. But what exactly does “going cashless” mean in the parking world? HonkMobile CEO, Michael Back, will cover what this means (hint: there’s so much more than apps), what the framework entails, and how to achieve the best results from planning to implementation, marketing and ongoing operations.

Room 27A

8:00 AM – 8:50 AM

 

How Cities Are Using Technology to Improve Parking Officer Safety

Room 27B

 

 

In recent years, there has been increasing concern about the risk of assault and harassment against parking enforcement officers (PEOs) in the course of their duties.
Some cities have turned to technology to protect their enforcement staff. But how do you find a solution that builds on enforcement activities instead of adding a new level of complexity to manage? Genetec AutoVu’s Chris Yigit leads this discussion

 

8:00 AM - 8:50 AM


 

Protecting Your Investment - prevent the deterioration or structural failure of your parking structure

Because of its cost effectiveness, and perceived durability, we use concrete to build most of our long-term infrastructure projects: from bridges, to dams, to ports, to buildings, to stadiums, to parking structures.  A common misconception among owners and facility managers, is that concrete will last forever ... without needing any additional protection!  However, concrete structures just like anything else, must be properly protected & maintained in order to survive for the full-term of their designed lifespan.  This seminar details the types of maintenance necessary to protect your investment. This seminar will be lead by Mario Baggio of Alchemco.

  Room 28A

9:00 AM - 10:45 AM

 

Parking Today Awards Ceremony and Buffet Breakfast

Ballroom 20CD

   

Because of its cost effectiveness, and perceived durability, we use concrete to build most of our long-term infrastructure projects: from bridges, to dams, to ports, to buildings, to stadiums, to parking structures.  A common misconception among owners and facility managers, is that concrete will last forever ... without needing any additional protection!  However, concrete structures just like anything else, must be properly protected & maintained in order to survive for the full-term of their designed lifespan. This seminar details the types of maintenance necessary to protect your investment. This seminar will be lead by Mario Baggio of Alchemco.

 

 

 

See the Nominees here

 

11:00 AM – 3:00 PM

 

PIE Exhibit Hall Open - Hall H

Hall H

12:00 PM - 1:00 PM

 

Lunch on the Show floor

 

3:00 PM – 3:50 PM

 

Humanizing the Parking Experience

According to a 2017 survey, Americans spend an average of 17 hours per year looking for parking. Parking costs an estimated $345 per driver in wasted time, fuel, and emissions. 34% of U.S. drivers abandoned a trip because of parking issues, 23% felt road rage, and 60% avoided driving to shopping sites, airports, leisure or sports centers, and other destinations due to parking challenges. These aren’t just statistics, these are experiences. George Baker of ParkHub
covers how we can approach these issues, how we can improve the parking experience for consumers, businesses, and cities; and how we can future-proof parking operations during an unprecedented era of change. It starts with data.

Room 25C

3:00 PM – 3:50 PM

 

The Customer Experience in Real Life with B and B

Room 26B

 

 

Not Brandy and Benedictine, but Brian and Brandy. Brian Wolff of Parker Technology and Brandy Stanley of Las Vegas take you on a discovery tour of how technology blends with the human touch in one of the fastest growing cities in the country.

 

3:00 PM – 3:50 PM

 

Police and Parking Management

Room 26A

 

 

A Panel of Chiefs of Police and police department senior executives discuss enforcement and the issues of attempting to moderate a customer’s actions while keeping in mind that they are customers and not professional felons. You must keep in mind not only the officers, the law, and the parkers, but also the system of government that is layered on top of the parking operation. Julie Dixon hosts a panel including Chief Robert Leftwich of Truckee, Ca and Chief TY Lewis of Paso Robles.

 

3:00 PM – 3:50 PM

 

City of Seattle Pay by Plate

Room 27B

 

 

For any municipality contemplating the transition to Pay by Plate, hear from Seattle about the lessons learned in their transition from a pay and display world to the world of pay by plate. Seattle's Margot Polley and IPS' Bill Smith lead this discussion.

 

3:00 PM – 3:50 PM

 

Reduce Parking Stress With Video Analytics

Room 27A

 

 

Matthew Valera of Wisemoving Sales Manager discusses the technology integration that gives to the Parkers what they want. The Video Analytics Solution and the Sensor technology are leading the world in the delivery of proven, fully integrated end-to-end solutions, resulting in a transformation of the complete parking experience. Enhancing customer experience, enforcement efficiency, and more with the use of smart city initiatives. Guiding drivers to an available space with a click of the button not only saves them time, but it allows them more time in your venues, commercial stores, etc.

 

3:00 PM - 3:50 PM

 

How Pre-Booking Can Improve the Parking Experience

One of the most common complaints for parkers is the stress and uncertainty about whether they’ll be able to find parking quickly and conveniently. The driver may be rushing to catch a flight, or doing holiday shopping, or meeting up with friends or family for an event, or just visiting an unfamiliar city. Not knowing whether you’ll be able to find parking is one of the most common and unpleasant parking “pain points.” A parking  pre-booking platform can entirely eliminate this pain point by allowing drivers to reserve parking in advance, assuring them that a space near their destination will be waiting for them when they arrive. How pre-booking can serve as the foundation of a parking loyalty program. The presentation led by Theresa Hughes, managing director of Chauntry. It will include several case studies, including a local case study of the pre-booking program at San Diego International Airport.

Room 28A

4:00 PM - 4:50 PM

 

The Customer Experience Transformation - From Zero to Paid Parking in Paso Robles

Room 25C

 

 

The City of Paso Robles is an increasingly popular tourist destination with a vibrant downtown. In 2018, the City didn’t have a single time limit or parking meter, the parking municipal codes hadn’t been updated since the 1950’s, and the community’s perception of parking challenges was varied. This presentation will incorporate findings from a unique six-month employee parking permit pilot that relied upon voluntary compliance and community engagement, rather than on-street regulations, to encourage downtown employees to park off-street. Based on the results of the pilot, and extensive stakeholder outreach, the City developed a paid parking model designed to address the core parking challenges while dispelling the popular perception that paid parking would be a detriment to downtown business.

Hear firsthand from the Police Commander, Assistant City Manager, Parking Ambassador and the City’s Parking Consultant Julie Dixon about Paso Robles’s transformation over the past year, the array of parking technologies that have been introduced, and how the City incorporated customer service and outreach as a key element of the revitalized program.

 

4:00 PM - 4:50 PM

 

You are Buying it All Wrong

Room 27B

 

 

Kevin Ulenhaker discusses why good intentions don't always lead to good parking technology purchases and how to fix it. He addresses increasing Vendor Accountability- How to improve your technology experience by improving vendor responsiveness and then focuses on the Vendor Switch- Tips, tricks, and best practices when moving from one parking system to another.

 

4:00 PM - 4:50 PM

 

Veterans In Parking

Room 26A

 

 

This seminar is for Veterans in Parking and those who wish to learn about hiring Vets. A panel of Veterans headed by Bob Harkins will discuss just what time in the military brings to potential private sector employees. A reception for Veterans in Parking will immediately follow the session. Included in the Panel are Todd Tucker of Arrive, Kevin Daugherty of Barnacle, and Nicole Lawson of Reef Parking.

 

4:00 PM - 4:50 PM

 

The Automated Parking Experience

Room 26B

 

 

A Disruptive Solution: A panel of automated parking manufacturers discusses the ways automated garages bring a better user experience. Review ways that the technology saves time and reduces stress, provides real time information, places the driver closer to his or her destination and more. Bill Smith moderates a panel made up of Raymond Kahue, Director of Marketing, CityLift Parking, Simon Aftalion, Development Director, Markwood Enterprises, and Melissa Kakuk, Director of Business Development for ParkPlus

 

4:00 PM - 4:50 PM

   Parking Doesn't Understand Payments and Payments Don't Understand
Parking


A look at the relationship 54 years after the first credit card payment. Since the first credit card payment was accepted for parking in 1965, there has been a disconnect growing in the industry between payments and parking. PARCS systems and bank compliance has made it difficult. The payments industry, filled with a seemingly unlimited number of fees, has done little to help the relationship. This presentation by Matt Mandell of GAM Payments will cut through the partial truths and give direct honest answers and feedback to bridge the gap between parking and payments understanding the truth is the best disinfectant.

 
Room 27A

4:00 PM - 4:50 PM

 

Cities and Universities - Think Like a Startup – While Managing Risk

Ohio State’s CampusParc and Spot Parking are examples of companies that are able to be innovative and agile as they work with stakeholders who are, let’s say, a bit less capable of that same agility. Startups must match their pace to their customer’s which can be challenging – but also rewarding – presented by Elizabeth Zealand, CEO of Spot Parking and Sarah Blouch, CEO of CampusParc.

Room 28A
   

 

 

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