PIE 2020 Seminar Schedule Wednesday

PIE 2020 Seminar Schedule Wednesday



Parking Industry Expo 2020




Seminar and Trade Show Schedule Wednesday, March 25




Seminars, Trade Show, Smart Parking Symposium






7:00 AM - 1:30 PM


PIE Registration Hours

Outside of Hall H

7:30 AM


Coffee & Danish outside Seminar Rooms


8:00 AM – 8:50 AM


Successes and Challenges of Operating a Portfolio of Urban Garages

Room 25C



Specifically the 20 garage portfolio of the San Francisco Municipal Transit Agency, or SFMTA. We will discuss property crime problems experienced in the past and discuss measures taken to reduce risk of property crime while simultaneously automating garage operations. This presentation will cover technological solutions, design solutions, and operational solutions. We will review results, and discuss ongoing challenges, and future ideas to strengthen the portfolio. Presenters: Ted Graff – SFMTA, Robert Aicardi – SFMTA, Erik Nelson – Walker Consultants


8:00 AM – 8:50 AM


The Key to Promoting Car Pooling is in your Hand

Room 26A



Jessica Britton of PayByPhone and Jacob Greig of Liftango lead a presentation that will highlight the traffic planning and environmental benefits of promoting carpooling, and how technology is paving the way. The presenters will also share a case study of a program at a 75,000 student university campus giving instant parking discounts to verified carpoolers using a carpooling app linked to a mobile payment for smart parking. They will also discuss hwo this creative technology partnership opens the way for future innovation in using smart parking technology to improve transportation systems.


8:00 AM – 8:50 AM


Earn Customers & Have More Fun: What Gamification Brings to the Parking Industry

Room 27A



Chelsea Webster, Calgary Parking Authority takes us on a tour of gamification, a new term built on an old concept: By using natural human instincts like competition and teamwork, organizations can make mundane tasks more enjoyable and likely to get done. This session will cover how to apply gamification in marketing (how to attract customers), in loyalty (how to earn repeat business), in human resources (how to train new staff), and in technology (how to teach new systems) across the parking industry. This session will have a broad appeal as municipalities, airports, venues, universities, and all types of parking operations will be able to apply these gamification concepts to the improve both the customer and employee experience.


8:00 AM – 8:50 AM


Reduce PCI Risk Using These Six Weird Tricks

Room 26B



Brian McGann of Walker Consultants reveals six tricks to provide relief from one of the biggest burdens suffered at pay-parking facilities: the need to be compliant with Payment Card Industry Data Security Standards (PCI-DSS). Put your system on a compliance burning diet! These simple changes to your operation will slim down the time and effort needed to stay safe – with absolutely no changes to your daily intake! He’ll describe the tricks that savvy parking managers are using to be happy, compliant and protected: Do use PCI-P2PE equipment; Do use tokenization; Do read the chip; Do use a level-1 service provider; Do seek indemnification; Don’t get stuck being a level-1 merchant.


8:00 AM – 8:50 AM


Police and Parking Management

Room 27B



A Panel of Chiefs of Police and police department senior executives discuss enforcement and the issues of attempting to moderate a customer’s actions while keeping in mind that they are customers and not professional felons. You must keep in mind not only the officers, the law, and the parkers, but also the system of government that is layered on top of the parking operation.


Trade Show Open


PIE Exhibit Hall Open - Hall H

Hall H

9:00 AM – 12:30 PM


Lunch on Show Floor


12:30 PM - 9:00 PM


Exhibitor Move Out

Hall H

1:00 PM - 4:00 PM


Smart Parking and the Parking Experience Symposium

Ballroom 20CD



– How can Technology help bring Excellence to the parker and make their parking experience one they will love, not hate.







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