PIE 2020 Seminar Schedule

PIE 2020 Seminar Schedule

 

 

Parking Industry Expo 2020

 

 

 

Seminar Schedule

 

Monday March 23

 

 

Location

8:15 AM - 10:15 AM

 

PIE 2020 Boot Camp

TBA

 

 

This unique session is for those new to the industry.

 

 

 

See the topics covered here.

 

9:10 AM - 10:15 AM

 

Understanding the Parking Experience – How are you Perceived?

Room 25C

 

 

Todd Pierce from Pictoform speaks to the importance of branding and using surveys fills you in on just what parkers are looking for when they start out their journey and how you can put yourself in their sights.

 

9:10 AM - 10:15 AM

 

License Plate Recognition – How LPR Enhances the User Experience

Room 25B

 

 

Two major LPR vendors create a customer panel to discuss just how LPR can create a better experience for parkers. Come away with an even half dozen reasons why LPR is a no brainer for your facility.

 

9:10 AM - 10:15 AM

 

Getting The Word Out: Using PR and Social Media to Promote The Best Parking Experience

Room 27B

 

 

PR guru Bill Smith, President of Smith Phillips Strategic Communications and Karen Mitchell, Marketing Programs Specialist with Emerson Ecologics will look at the ways PR and social media can benefit parking organizations and offer real-world guidance about how to build and implement an effective program.

 

9:10 AM - 10:15 AM

 

Specialized Seminars

TBA

 

 

 

 

10:30 AM - 12:00 PM

 

Key Note Speaker followed by Lunch

Ballroom 20CD

 

 

We kick off PIE 2020 with David Zipper. His background in transportation, parking, and urban innovation brings an insight in how we can, as an industry, meet the challenges of today and tomorrow. His writings on ‘fear of missing out’ are featured on line in the Atlantic’s CityLab, plus numerous pieces on TNCs, micro mobility, apps, and presentations. His contrarian approach will inform and perhaps even disrupt your conventional thinking.

 

 

 

Read more about David here.

 

12:45 PM - 3:00 PM

 

Julie Dixon

TBA

 

 

 

 

12:45 PM - 1:45 PM

 

Do You Have to Build your Way out of Parking Problems on Campus?

Room 25C

 

 

University Campuses often see more construction of parking structures as the only solution to parking issues. However there are many alternatives that may forstall or even replace new construction. This session will discuss some of the key ways in which campuses can make rational decisions that respect current demands and an uncertain future. While this session focuses on experiences on higher education campuses, it is applicable to healthcare and business campuses, as well. Walker Consultant’s David Lieb leads the discussion.

 

12:45 PM - 1:45 PM

 

A City Changes its Parking Approach to Prepare for New Urban Stadium

Room 26B

 

 

A panel made up of two vendors and two representatives from the city of Sacramento describe the complete change of approach that was necessary when a new Stadium was proposed for Sacto’s downtown. A change in operations, technology, management, and branding led to a different way to affect parking in California’s capital.

 

2:00 PM - 3:00 PM

 

What Do our Customers REALLY Think?

Room 25C

 

 

Find out what your customers really think about parking. A panel of six citizens who have no connection to the parking industry except for the fact that they park cars in our facilities will tell you the truth about On and Off Street Parking. You can ask them questions, too.

 

2:00 PM - 3:00 PM

 

Specialized Seminars

TBA

 

 

 

 

2:00 PM - 3:00 PM

 

Specialized Seminars

TBA

 

 

 

 

 

 

 

 

Tuesday, March 24

 

 

 

8:00 AM – 8:50 AM

 

How to Ensure that New Parking Technologies are Customer Driven -

Room 25C

 

 

IPSens CEO Gorm Tuxen leads a round table that addresses issues such as: new tools can work together in single technology suites, the importance of communicating to customers the benefits of the various technologies being utilized and how those customers can get the most out of the technology to have the best customer experience possible.

 

8:00 AM – 8:50 AM

 

Finding the Right Partner -

Room 26A

 

 

Jessica Briton of Paybyphone leads a presentation that will highlight the benefits of forming a partnership with other technologies, how to find the best partner, and how to manage the integration. Case studies will be used to highlight best-practices, including partnerships for example; between mobile parking payment apps and license plate recognition providers, and the impact they have had on drivers.

 

8:00 AM – 8:50 AM

 

Making an Entrance…and an Exit: How UC San Diego Leverages Parking to Enhance the Arrival Experience -

Room 26B

 

 

Taylor Kim, Watry Design moderates a panel made up of a customer, designer and a builder that addresses university parking structures from a point of view of more than simply a storage place for cars stressing the experience someone has as they drive, park and step out of their vehicle is an equally important part of the journey. After identifying a need for more parking to support future growth in the prestigious school of medicine neighborhood, the University of California, San Diego found an opportunity to turn parking into a new gateway to the campus.

 

8:00 AM – 8:50 AM

 

The Automated Parking Experience –

Room 27A

 

 

A Disruptive Solution A panel of automated parking manufacturers discusses the ways automated garages bring a better user experience. Review ways that the technology saves time and reduces stress, provides real time information, places the driver closer to his or her destination and more.

 

8:00 AM – 8:50 AM

 

Seminar Sessions

TBA

 

 

 

 

8:00 AM – 8:50 AM

 

Seminar Sessions

TBA

 

 

 

 

3:00 PM – 3:50 PM

 

Enforcement from the Chief’s point of View - .

Room 25C

 

 

A Panel of Chiefs of Police discuss enforcement and the issues of attempting to moderate a customer’s actions while keeping in mind that they are customers and not professional felons. You must keep in mind not only the officers, the law, and the parkers, but also the system of government that is layered on top of the parking operation

 

3:00 PM – 3:50 PM

 

The Customer Experience in Real Life with B and B -

Room 26B

 

 

Not Brandy and Benedictine, but Brian and Brandy. Brian Wolff of Parker Technologies and Brandy Stanley of Las Vegas take you on a discovery tour of how technology blends with the human touch in one of the fastest growing cities in the country.

 

3:00 PM – 3:50 PM

 

Can an Entity that Parks Millions of Cars Free Each Day Begin to Charge? -

Room 27B

 

 

While the government focuses on furthering its technology within other fields, an approach on parking technology is nonexistent. The goal of the two eager millennials is to rid the mindset of those (ahem) older employees and bring the latest and greatest to their parking lots. These technologies may not solve our problems completely, but would certainly be a step in the right direction. Our workforce would be much more satisfied with wayfinding technology within the surface lots, rather than spending 45 minutes “sharking” spaces. The Federal Government parks millions of cars daily. Having a goal to make parking easier and more convenient for its employees, could make coming to work a better experience for all. Charging for parking and using technology would be certainly be a significant step in the right direction.

 

3:00 PM – 3:50 PM

 

Seminar Sessions

TBA

 

 

 

 

3:00 PM – 3:50 PM

 

Seminar Sessions

TBA

 

 

 

 

3:00 PM – 3:50 PM

 

Seminar Sessions

TBA

 

 

 

 

4:00 PM - 4:50 PM

 

What Happens when a Small City Decides to Charge for Parking? -

Room 25C

 

 

Join expert Julie Dixon and representatives from a small central California city as they take you on a tour of the way they successfully changed mind sets that were solidly against pay parking and brought a better and more congenial parking experience for their downtown.

 

4:00 PM - 4:50 PM

 

You are Buying it All Wrong -

Room 26A

 

 

Kevin Ulenhaker discusses why good intentions don't always lead to good parking technology purchases and how to fix it. He addresses increasing Vendor Accountability- How to improve your technology experience by improving vendor responsiveness and then focuses on the Vendor Switch- Tips, tricks, and best practices when moving from one parking system to another.

 

4:00 PM - 4:50 PM

 

Seminar Sessions

TBA

 

 

 

 

4:00 PM - 4:50 PM

 

Seminar Sessions

TBA

 

 

 

 

4:00 PM - 4:50 PM

 

Seminar Sessions

TBA

 

 

 

 

 

 

 

 

Wednesday, March 25

 

 

 

8:00 AM – 8:50 AM

 

Successes and Challenges of Operating a Portfolio of Urban Garages -

Room 25C

 

 

Specifically the 20 garage portfolio of the San Francisco Municipal Transit Agency, or SFMTA. We will discuss property crime problems experienced in the past and discuss measures taken to reduce risk of property crime while simultaneously automating garage operations. This presentation will cover technological solutions, design solutions, and operational solutions. We will review results, and discuss ongoing challenges, and future ideas to strengthen the portfolio. Presenters: Ted Graff – SFMTA, Robert Aicardi – SFMTA, Erik Nelson – Walker Consultants

 

8:00 AM – 8:50 AM

 

The Great Debate – JVH vs Tony - Are they coming for our cars?

Room 25B

 

 

JVH and Tony Jordan debate and discuss the issue of parking minimums, micro mobility, and the “REAL” goal activists have in discussing urban sprawl. What is their underlying mission? Is it to make the world a better place, or to fundamentally change our country and our freedoms? These two pull no punches.

 

8:00 AM – 8:50 AM

 

Earn Customers & Have More Fun: What Gamification Brings to the Parking Industry - Chelsea Webster

Room 27A

 

 

Gamification is a new term built on an old concept: By using natural human instincts like competition and teamwork, organizations can make mundane tasks more enjoyable and likely to get done. This session will cover how to apply gamification in marketing (how to attract customers), in loyalty (how to earn repeat business), in human resources (how to train new staff), and in technology (how to teach new systems) across the parking industry. This session will have a broad appeal as municipalities, airports, venues, universities, and all types of parking operations will be able to apply these gamification concepts to the improve both the customer and employee experience.

 

8:00 AM – 8:50 AM

 

Seminar Sessions

TBA

 

 

 

 

8:00 AM – 8:50 AM

 

Seminar Sessions

TBA

 

 

 

 

8:00 AM – 8:50 AM

 

Seminar Sessions

TBA

 

 

 

 

1:00 PM - 4:00 PM

 

Smart Parking and the Parking Experience Symposium

Ballroom 20CD

 

 

– How can Technology help bring Excellence to the parker and make their parking experience one they will love, not hate.

 

 

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