Detailed Seminar Schedule

Love it or Hate it - EVS are Here to Stay - There is more to charging stations than just buying them and plugging them in. How will the EV driver find your garage, how will they know about the speed of your charger or whether it is online and working. The Head of EV at Parkopedia takes you on an information filled quest answering these and other questions you didn't even know to ask. 

You have decided you need to install EV chargers in your garage. What kind, what speed, how best to collect fees, do you need a maintenance contract. The people who know chargers best answer these and other questions and prepare you for the next technology that will appear in your garage.

Our Industry Veteran - Views from Experience - An industry veteran with more than half a century of experience in parking, begins a series of podcasts, live at PIE. Clyde Wilson talks about the needs of the industry, the mistakes made on a daily basis, and how we can improve, expand, and profit from experience.

Do you need that new garage? This University focused seminar gives you ways to find the answer. Don’t build if you don’t have to.

Ok, Most People will Continue to Drive but others Need Choices - We are never going to get folks to change their transportation modes unless we give them choices, Cars are great, but in some cases scooters, buses, light rail, bikes can fit the bill too.

The Pledge and the QR Code - Do parkers have an expectation of privacy? The answer is here.  

They think we are icky - It can be done. Here are some successful ways to get them to if not love us, at least hate us a little less.

Is Tech Good or is it Too Much? A discussion of how to make your organization more welcoming – Does tech take the welcome away? Is parking tech or is it a people business. One side holds that tech is necessary, the other says it takes the welcome away. A discussion.

I'll NEVER Park in this Garage Again! How can you avoid hearing this from a customer or through the grapevine?  While proximity to destination and cost are the major determiners of where individuals park, other characteristics may play a large role in why people do or don’t want to park in your garage.  When is the last time that you -- not your staff and not your operator – walked through your garage to see how it looks, how it works, and how it feels in terms of security, attractiveness, and ease of movement? 

How well are you following your own or industry standards for cleaning the floor, walls, glass areas, stairwells and public areas?  Are all of your signs in place and do they still provide accurate and up-to-date information?  Are you maintaining drains, floor markings, security exits, and doors?  How difficult is it for parking patrons to find elevators and stairs, and can they tell where they are when they arrive at street level?   Are the lights too bright, too dark, wrong color, in the wrong places?  How are parking patrons finding empty spaces? 

Your garage may have had appropriate hours of operation when it began, but if the land uses have changed over time, are the hours still appropriate?  Do you provide any wayfinding to destinations close to the garage, particularly if there are elevators and/or stairs in several locations?  Are security measures obvious to customers, or explained in quick and easy to understand ways?

While you may have had nothing to do with deciding the garage design, you can have a huge effect on its attractiveness using paint, light, murals, etc.  Have you made the garage interesting and attractive, and provided some help with driver orientation while doing that?

Related to the larger picture of parking as an industry, is your garage effectively promoting the essential role of parking in public and private locations?  Are you helping to illustrate why adequate and well managed parking is important to the community and to the destinations it serves?  Are you providing your customers a positive and helpful experience?  Or is the impression of your garage contributing to the negative ideas of parking as dark, unsafe, unsavory, and located in ugly buildings?

What are your priorities for improving your garage(s)?  How did you develop them?  When is the last time you asked your customers to give you input on the improvements they would like to see in the garage in which they park?  Have you examined the costs to make those improvements in order to determine what you can do and when you can do it?

What are you going to do better in 2022? 

A Tale of Two Airports – LPR and Technology How Nevada’s two major airports use this technology and how it brings customer service to those who use the facilitates. 

There must be Consequences for Failure - We need standards, not only in the tech we buy, but also in the way we manage our facilities. Failure must bring consequences. 

Thinking Outside the Stripes - People’s needs and desires create and shape industries. To innovate within an industry, we need to meet people where they are today and carry them to the next place. But that raises the question - what is the next place for the parking industry? How do we familiarize ourselves with the problems of today and spin them to create something new in order to drive more value to consumers, customers, and staff?

And then illustrate some of the supporting bullets points from the piece, i.e.

• Think laterally - deriving inspiration from similar industries
• Think flexibly - allowing your vision to adapt to consumers' growing needs
• Think "more the merrier" - embracing collaboration for the benefit of the industry and our customer

The Municipal Parking Perspective - The Municipal Parking Perspective will consider how ideas and concepts should be evaluated to transform them into practical, realistic solutions. We will introduce the types of questions that you should ask, clever tips and tricks for framing solutions, as well as the importance of relying upon data when parking becomes too political. Rather than conceding to band-aid solutions or pushing a problem from one area to another, it is important to consider parking management comprehensively. The interactive session will incorporate a variety of municipal perspectives which will allow you the opportunity to learn from their direct experience and role within the municipality..

•  Police & Parking Management – The Story of Parking in Seal Beach
• The End is Near – A Parking Retrospective - City of Oceanside
• Park Detroit – A Parking Renaissance - City of Detroit 

A Panel of Experts – Newbies and Fresh Perspective - A panel of professionals new to the parking industry bring a fresh view as to where the industry has been and where it is going. These ‘newbies’ are young, smart, and tell it like they see it. These are the people who will lead out industry into the next few decades. 

How Frictionless Parking Improves the Customer Experience - Venue parking solutions can impede the overall customer event-going experience. During this session, learn all about how the Miami Marlins, along with the Miami Parking Authority introduced Free Flow Parking at the loanDepot (Marlins Park) for the 2021 baseball season. The solution, conceptualized prior to the COVID-19 pandemic, is a frictionless parking system designed to mitigate traffic and congestion around the ballpark and its urban setting.  
 
This new frictionless solution has reduced entry time by 60% to the 37,000 capacity venue. The Marlins also expect to, reduce annual operating costs by $300,000 and have dramatically improved the guest experience. 
In this session, attendees will: 

• Learn how the technology has improved the ingress 37,000 capacity venue 
• See how the use of license plate tags as parking credentials benefits guests and staff 
• Find out how the overall customer experience improved at the loanDepot