Detailed Seminar Schedule

You’re buying it all wrong – Levering Behavioral economics to improve your technology procurement – When you purchase technology, you need to keep this seminar in mind. Sometimes the cheapest, or the most expensive, is not the best buy.
 

Innovative Solutions to Merge On-street and Off-street Parking Technologies – See how the City of Ft. Worth merged parking technologies and how city branding a parking operation can make a difference in acceptance, increase revenue, and create a happier customer.
 

A Tutorial for Cities – Four Panel discussions following one after the other

1. A case Study of McKinney, Texas, with representatives of the city and its vendors
2. Julie Dixon Leads a panel from Paso Robles and how it instituted a payment program
3. Three Chiefs of Police discuss the installation of Virtual Permits, the good, the bad, and the…
4. Plus an Expert from Beverly Hills discusses personnel, and her departments connections with customers.
    

DFW Airport - A team from DFW Airport and SP Plus discusses using time series analysis and machine learning to anticipate customer needs. If you run an airport, a city, a college campus, hospital, or other major parking operation, this is the place to see what technology can mean to your future.

Big Data and Parking – Is it a savior or simply another waste of time. Data does no good if it isn’t used, and even then, you need to know how to use it. This seminar can make the difference between data driven and data lost. Big data may be for you, and it may not. Find out here.
 

Parking Structure Maintenance – Tips for reducing repair costs. Parking Structures need to be maintained, from the first day they are in use. This seminar will tell you when and how to set up a maintenance program, and just how much it will save in the short and long term. If you wait until you see cracks and rust appear, you have waited too long.
 

RFID Solutions – Its great for parking, but for personnel and asset tracking too. Radio Frequency Identification is a proven technology that can be applied to garage controls. But there are twists and turns that you need to know.
 

Is it Magic? – Seal your garage and prevent water damage – Come and be amazed when this seminar shows you just how the tiniest of cracks can destroy your investment and how a sealant used world-wide can quickly and easily fill them and protect your garage.
 

Blurring the Lines  - Bowling Green State University views permitted and hourly parking through a whole new lens. Perhaps hourly parking is an alternative for Universities. I can increase revenue and make your customers happy.
 

Electric Vehicle Charging – – A panel of experts discuss why it’s the coming thing for your garage. As the number of electric vehicles increase, the need for charging will increase too. Provide this service to your customers and make it a profit center for you.
 

125 years in Parking – Five senior experts discuss where parking has been, and where its going. A consultant, a vendor, a university, an operator, and the media. They will bring a new insight to parking and how it looks after a year of pandemic. This is a session you will not want to miss. 
 

The Numbers – Is it really as bad as all that – Where the number went, and where they are going. Our resident expert will bring the facts on construction and occupancy. You can’t plan if you don’t’ know. 
 

LPR - License Plate Recognition –  Does it really work or is it just smoke and mirrors. This technology has come a long way since its inception in the last century. No matter what people say, it is not 100%, but it can be close. Find out the truth and ask hard questions. What do you do if it doesn’t read a plate? 
 

PCI DSS –Is your facility Compliant? If not, what do you need to do? Unfortunately, this is not a choice, you must comply. And the risk of not complying can be substantial. Protect your business, your income, and your future. Payment Card Industry Data Security Standard is complex. Don’t leave home without it.
 

Internal and External Audits are not enough - Just because you have an automated system doesn’t mean auditing is unnecessary. You’ve just installed an on line revenue and accounting system. You relax. They can’t steal from you now. Don’t be fooled – you must audit these silicon-based marvels too. 
 

The Curb – This panel discusses how to control your curb, how to ensure pickups are made and packages delivered, while enforcing your rules and collecting the fee. 

Payments – An expert panel discusses payments, collections, hands free, and the rest. Has your accountant told you just how much taking credit cards is costing you?  Why does it cost so much and is there a way around that cost? This seminar brings answers to those and other questions. Don’t miss it.
 

Don’t hide your light under a bushel - Tell the world about your organization, your company, your product, your service. Make use of all the tools that are there including news releases, advertising, social media, and digital programs. Some cost a bit, others are free. Two of the industry’s experts in Public Relations tell you just what to do.  
 

Just how Clever is your City – Redwood City presents a case study on smart parking and data collection.

The Customer Experience – Two leading experts discuss how to ensure your customers’ experience is the best. The head of parking of one of the most progressive parking cities in the country and the Founder/CEO of one of the most customer centric companies around discuss how you can have a great customer experience, even with all the technology and staff reductions on the horizon.
 

This is Julie’s Famous Forum – Bring your questions and get answers. Cities, Universities, Operators, and yes, even Vendors are welcome. Punches aren’t pulled, facts are laid out for everyone to see. This will be one of the most illuminating sessions at PIE 2021.

The Original Nine – The Leaders of nine Major Parking Companies discuss the technology future – is it possible to ‘future proof’ your organization. These CEOs know parking. Their companies’ future depends on it. Hear what they plan for the future, and how it will affect how you run your organization.
 

Humanizing the Parking Experience – Don’t let technology overwhelm your customers. IF we are to succeed, we need to make parking something people like doing, rather than just tolerate. To do that, we need to become more interactive with our customers, to become less technocentric and more human. This seminar starts us down that most important path.
 

How did Covid Change our Customers -  Users are altering their habits, and how they expect their behaviors to look in the future, We surveyed about 2,000 of our users about a range of topics related to their commute, travel, and event attendance. This presentation also takes a look at trends in parking related to these same categories.